Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Patient Engagement

52% of Practices Use Various Reminders to Stop Patient No-Shows

March 15, 2017 - To prevent patient no-shows, a recent Medical Group Management Association (MGMA) poll showed that providers are using a variety of communication methods to protect their healthcare revenue from missed appointments. The recent survey of 1,279 healthcare stakeholders revealed that most practices are going beyond just a phone call to remind patients about upcoming appointments. About 52 percent...


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52% of Practices Use Various Reminders to Stop Patient No-Shows

by Jacqueline Belliveau

To prevent patient no-shows, a recent Medical Group Management Association (MGMA) poll showed that providers are using a variety of communication methods to protect their healthcare revenue from missed appointments. The recent survey of 1,279...

Preparing Providers for the Healthcare Consumerism Shift

by Jacqueline Belliveau

With a couple of swipes and clicks, patients are driving the shift to healthcare consumerism in the palm of their hands. But many healthcare organizations are not finding it as easy to align their care delivery and patient collection strategies...

Patient-Centric Strategy Key for Value-Based Care Reimbursement

by Vera Gruessner

As is common in today’s healthcare industry, the move toward value-based care reimbursement has put a greater focus on patient satisfaction and engagement. Quality of care is intrinsically tied to superior health outcomes and patient satisfaction....

4 Healthcare Revenue Cycle Outcomes Make Headway at HIMSS16

by Vera Gruessner

With the HIMSS16 conference in Las Vegas, Nevada coming to an end, it is useful to look back and see which avenues are making an impact on the healthcare revenue cycle among providers. Both health IT solutions and new reports coming out of the...

Medicaid Program Advances Patient Engagement, Interoperability

by Vera Gruessner

At the HIMSS16 conference in Las Vegas, the Centers for Medicare & Medicaid Services (CMS) will be presenting a discussion revolving around how health IT applications could incentivize patient engagement. The panel discussion will incorporate...

Why Patient-Centered Accountable Care Organizations Thrive

by Jacqueline DiChiara

The patient-centered accountable care organization (ACO) is the new future of healthcare. According to Mark Wagar, President of Heritage Medical Systems, when patients' voices are heard, they receive better quality care. Wagar said...

Shared-Decision Making Advances Value-Based Care Outcomes

by Jacqueline DiChiara

Shared-decision making promotes strong dialogue between healthcare providers and healthcare consumers and builds stronger value-based care outcomes. At its core, shared-decision making gives beneficiaries more choice about their care and treatment...

Why Hospital Revenue Cycle Demands More Patient Engagement

by Jacqueline DiChiara

A lack of technological alignment may cause hospital revenue cycle to dip substantially, according to research from Accenture. Stronger patient engagement efforts and revision of digital health strategies may help hospitals protect their revenue...

3 Snags of Expensive Affordable Care Act Deductibles, Copays

by Jacqueline DiChiara

Money woes stemming from expensive Affordable Care Act (ACA) exchange policies may be hindering communication efforts between physicians and patients. Costly deductibles and copays mean patients may be more commonly skipping chats about drug...

How a Cultural Transformation Can Advance Patient Safety

by Jacqueline DiChiara

Everyone makes mistakes. But what happens when an innocent mistake sends someone to the grave? Hundreds of thousands of patients reportedly die annually because of avoidable medical errors. How many more need to die before the healthcare...

CMS Proposed Rule Modernizes Discharge Planning Requirements

by Jacqueline DiChiara

Patient preferences require more adequate attention and addressing, says the Centers for Medicare & Medicaid Services (CMS). Long-term care hospitals, inpatient rehabilitation facilities, critical access hospitals, home health agencies, and...

3 Strategies to Innovatively Advance Emergency Care Delivery

by Jacqueline DiChiara

The simple concept of value is a missing piece of the emergency department (ED) care spectrum puzzle, according to key findings released within Press Ganey’s white paper survey of over 1 million patients. Through the execution of numerous...

CMOs, CFOs Collectively Identify Value-Based Impediments

by Jacqueline DiChiara

Chief medical officers (CMOs) and chief financial officers (CFOs) must effectively collaborate – both individually and mutually – to combat the healthcare industry’s profound complexity and intricacy, confirms an October report...

Why Patient Experience Needs Transparency, Not Transactions

by Jacqueline DiChiara

Is the art of delivering high quality healthcare – a field based upon the caring of patients during their most physically, emotionally, and spiritually arduous times – becoming too transactional? Is the simple goal of merely...

Are Accountable Care Organizations Driving Patient Behavior?

by Jacqueline DiChiara

Accountable care organizations (ACOs) are on the tip of many a healthcare executive’s tongue. There is often a comfort and ease to the idea of reflection within the healthcare industry, especially within the realm of ACO implications. Looking...

How Can Healthcare Consumers Be Better Financially Engaged?

by Jacqueline DiChiara

As medical costs increase due to high deductibles and rising out-of-pocket costs, healthcare consumers are emptying out their wallets in a struggle to keep up. The act of paying a medical bill is a component of patient experience and...

Revenue Cycle Management as Return on Investment

by Jacqueline DiChiara

Consider for a brief moment a patient's numbing fear stemming from unexpected sticker shock when perusing a medical bill’s enigmatic extra zeros or from receiving a hefty stack of unforeseen payment requests post-service. ...

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