Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Patient Engagement Resources

Take Customer Engagement to New Heights

Today’s patients and members want faster, more responsive service across every channel and on any device — and they want it now. See how two visionary healthcare companies are revolutionizing their customer experience in today’s... Download white paper

2017 Connected Patient Report

Get the latest research from Salesforce for Healthcare. We asked over 2,000 Americans to share their thoughts on connecting with payers, providers, and life science companies, both currently and in the future. Download this year’s “Connected... Download white paper

Welcome to the Age of the Patient

Reimagine the patient experience and explore how social, cloud, and mobile technology can be leveraged to create a connected journey for every patient. Download this e-book that features: •        Salesforce use cases... Download white paper

Integrating with Salesforce Health Cloud: Deliver Personalized Patient Experiences

Learn more about the different use cases and approaches your organization can take to integrate with Salesforce Health Cloud. •        Take a closer look at the methodology of identifying and developing the use case.... Download white paper

Treating Mind & Body: 3 questions to consider when linking physical and behavioral health services

Whole person care – the coordination of clinical and behavioral health services – can boost consumer engagement and decrease unnecessary costs. As providers of health care begin to integrate physical and behavioral health services,... Download white paper

Texting Your Patients: Why It’s Hard and How to Get it Right

Patients want the flexibility to send, receive, and reply to text messages from their healthcare providers. A few of the topics in this white paper include: The benefits of two-way texting for both patients and practices Texting solutions that... Download white paper

How to Move the Needle on Patient Satisfaction and Other Measures That Matter

Consumers will choose a hospital with higher safety ratings 97 percent of the time, regardless of cost. Safety ratings and other specific measures for federal quality metrics, hospital credentials, and patient satisfaction scores can have a significant... Download white paper

The Cost of Long Wait Times

Complaints about waiting for hours at primary care clinics and specialists’ offices fill internet forums and Yelp reviews. The problem is getting worse: one recent survey found that wait times have increased by a whopping 30 percent in... Download white paper

How to Stop Making Patients Pay the Price for Poor Communications

Thirty percent of malpractice lawsuits cite communication as a contributing factor.1 Communication is also cited as a root cause in 21 percent of sentinel events.2 Learn how you can improve your hospital’s communications in these three... Download white paper

Patient Retention: Understanding the Value of Your Current Patients to Your Future Success

Without a solid plan for retaining current patients, growth will not be possible or will be minimized at best. This white paper discusses how patient retention is a multidimensional issue that requires a multidimensional approach. A few of the... Download white paper

Make Patient No-Shows No More: Fight the Good Fight Against Missed Appointments

Are no-shows killing your practice? Do you feel like you have too many patients who forget to show up and too many wasted appointment slots that could be making you money? No-shows are a total drag. Download this white paper to learn how you... Download white paper

Delivering Telehealth to Rural Populations: How to Reach the Hard-to-Reach Patient

Health systems across the country are finding that a well-developed telehealth platform can deliver much-needed healthcare to rural communities, where providers are scarce and access is limited. In many cases, that platform is a lifeline for... View webcast

Best Practices for Using Mobile Patient Portals to Enhance Patient-Centered Care

Patient portals have emerged as key patient engagement technologies, from their benefits for patient communications to provider participation in federal quality reporting programs. But despite portal utility and provider efforts to motivate use,... Download white paper

5 Lessons From Urgent Care

As Urgent Care lives within the services business, patient engagement and customer service are crucial. Shaun Ginter, CEO and President of CareWell Urgent Care, oversees 15 centers within Massachusetts and Rhode Island. He spoke with athenaInsight... Download white paper

4 Keys to Patient Portal Engagement

It’s not always easy to convince patients to use portals, or even sign up for them in the first place. Boosting adoption rates of the portal will allow patients to look at their medical information, ask their doctor questions, and handle... Download white paper

Getting Ahead With Telehealth: How to Launch and Maintain a Successful Platform

With recent surveys indicating more than three-quarters of all hospitals and health systems having some sort of telehealth program in pilot stages or in place, the time is right for administrators to take a closer look at the platform. How can... View webcast

Case Study: Children’s Medical Group: Improving Interoperability Between Practices

Dr. Craig Summers, founder of Children’s Medical Group, maintains a close working relationship with Yale New Haven Hospital where many of his patients are born, operated on, and referred to for specialist treatment. For more than three... Download white paper

Thriving as an Independent Practice:  The 5 Keys to Success

This whitepaper identifies 5 capabilities as essential building blocks for thriving independent practices. With this strong foundation, practices can successfully chart their own course through industry change, and providers thinking of starting... Download white paper

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