Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Patient Engagement Resources

The Eight Elements of Effective Patient Engagement

Patient engagement is a critical element of successful transitions of care. Without it, patients are improperly educated about their condition and inadequately prepared to self-manage. Healthcare organizations need effective and scalable wa... Download white paper

Closing the Referral Gap: Maximize the Patient Experience, Care Coordination

Most specialty practices rely on new patients in order to grow and maintain their practice. As the shift to deliver more healthcare in an outpatient setting continues, referrals have become even more important to the business of running a s... Download white paper

[ROI Case Study] Maximize Revenue & Increase Your Bottom Line Using Mobile-First

Anytime a patient misses an appointment due to a no-show or a last minute cancellation, providers lose revenue. In this way, poor patient-provider communication can cost a physician hundreds of thousands of dollars a year. Luma Health&rsquo... Download white paper

Mobile-First Communication: The Next Generation of Patient Engagement

In today’s world, the communication landscape has evolved. Less and less people are using emails and/or phone to communicate, while an increasing number of people are switching to text as their primary communication channel. There are... Download white paper

Case Study: Nationally-recognized provider cuts no-shows to 3%, recaptures $2.3M in revenue

With more than 1 million clinic visits annually and nearly 2 million calls into its contact center, patient engagement was a big (and daunting) task for this large Malcom Baldrige National Award-winning provider. Their existing appointment ... Download white paper

Developing a Sustainable Plan to Improve Patient Experience

Patient experience has emerged as a core determinant of success in value-based environments. What’s more, forces such as the growth of outpatient care, rise of consumerism, and competition in a crowded market are forcing providers to ... Download white paper

Enabling Providers to Address the Opioid Epidemic with Telemedicine

Whether abusing drugs for recreational purposes or developing a dependence on prescribed medications, this ever-growing population is struggling to survive—and the epidemic hasn’t gone unnoticed. Discover how telehealth pla... Download white paper

Provider-Patient Texting is Poised for Growth

Compared to seven years ago, today’s patients are twice as likely to prefer communicating with their healthcare provider through texting. A recent West survey found that the demand for text communications in healthcare continues to ri... Download white paper

Giving Physicians What They Need to Thrive

Although a focus for most industries, healthcare has not yet applied the concept of capability to physicians. Find out why capability might be as influential as explaining physician performance as it is in other service industries here. Emp... Download white paper

Optimizing Your EMR—3 Steps to a Paperless Hospital

Are you still relying on paper forms to execute operational tasks in your EMR? Your hospital’s EMR or health information system is likely to be the most scrutinized technology within of your organization due to its integration with ma... Download white paper

Case Study:  Hilo Medical Center Saves over $200,000 per year Using Electronic Signature

Hilo Medical Center needed a solution that would remove paper, improve patient engagement, and automate processes.  While many of areas of the hospital had given up paper based processes, patient registration was requiring patients to... Download white paper

10 Best Practices for Automating Appointment Management

How responsive are your patients to your appointment reminders? Today's patients have come to expect that companies and organizations will communicate with them on the channel they prefer. But many healthcare providers haven't caugh... Download white paper

Filling Communication Gaps in the Patient Journey

Learn how to drive patient experience and navigate the patient journey with effective, more meaningful communication. Luma Health and the Allscripts Developers Program (ADP Partner) discuss shared goals towards true interoperability an... View webcast

Why Patient Engagement Should Be Mobile-First

Learn how to implement a mobile-first strategy to reach your patients.  Read how clinics are upgrading their PX by changing the way patients and providers communicate throughout the patient lifecycle. Download white paper

How to Reduce Preventable Readmissions with Healthcare IT

As 2,610 healthcare providers face readmission penalties this year, the quest for efficient readmission-reducing strategies becomes paramount. How can branded hospital apps help reduce preventable readmissions and curb the healthcare costs?... Download white paper

Case Study: Turning to Mobile to Increase Patient Engagement, HCAHPS Scores

What if you could make your patients happier, healthier, and also reduce your carbon footprint? That’s what South Shore Health System does with their pregnancy app. Faced with the fact that 84 percent of babies are born to millennials... Download white paper

Maximize your patient experience ROI: the business case for better healthcare IT

As competitive healthcare systems race to improve patient experience (PX), they can learn from adjacent industries that have crafted consumer-centric strategies to succeed. While the methods used in more traditional clinical workflow and in... Download white paper

How Millennials are redefining healthcare

Millennials are quickly becoming the dominant healthcare consumers, both for themselves, their families and as caregivers. Having grown up in a technology-first environment, however, they are increasingly dissatisfied with the static nature... Download white paper

Electronic Signatures: Buyers Guide

Electronic signatures have far-reaching applications across the healthcare organization. Research has proven that capturing patient signatures electronically, thereby eliminating the paper-based process, is the quickest way for hospita... Download white paper

Developing a Sustainable Plan for Improving Patient Experience

Patient experience is a core component of measuring quality in a value-based care environment. Additional forces such as the growth of outpatient care, rise of consumerism, and competition in a crowded market have providers looking for meth... View webcast

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