Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Rising to the Demands of Consumer-Driven Healthcare

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Sponsored by: DocuTap

New generations of healthcare consumers are approaching healthcare as a commodity to purchase on an as-needed basis. Patients are coming to demand more from their care experience, from communicating directly with providers electronically to accessing care services based on convenience of access and cost.

Increasing demand for convenient and affordable care on demand has led to the creation of outpatient and urgent care centers across the United States and a new market for providers to compete for patients based on meeting their evolving expectations.

Milap Shah of Midwest Express Clinics details how the organization spanning northern Illinois and Indiana addresses the challenges unique to a consumer-driven marketplace.

Learning objectives:

  • Support clinical operations based on varying patient demand and volume
  • Develop a business strategy suitable for on-demand care delivery and payment
  • Share lessons on consumer-driven healthcare with the industry at large

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