Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Consumer Study: Communication and Payment Preferences of Patients with High Balances and Past Due Accounts

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Sponsored By: Intelligent Contacts

As patient balances after insurance (PBAI) rise, so does delinquency and bad debt. With that in mind, we asked 1000 consumers how they would prefer to be contacted or reminded of a significant medical bill. Once notified, we asked how the would prefer to pay. If the amount was more than they could afford, we asked which settlement method they would most likely choose. The results shed light on why traditional billing methods and contact strategies might need to change.

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