Sponsored by: athenahealth
Although a focus for most industries, healthcare has not yet applied the concept of capability to physicians. Find out why capability might be as influential as explaining physician performance as it is in other service industries here.
Employee capability research was published in the late 1990s, defining a single measurement where employees’ perceptions of their jobs can predict their performance. This measurement gauges whether service workers feel they can effectively serve their customers. Capability is a focus of leading services organizations and has been linked to great outcomes – and should be applied to the healthcare industry as well.
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