Sponsored by: Carenet
Customer-centricity is infiltrating healthcare and it’s fundamentally changing the game for all players, from payers and providers to plan sponsors and consumers. The sweeping shift toward consumer-driven, value-oriented healthcare, combined with escalating costs, complexity and competition in the marketplace, is prompting health plans to rethink the way they do business with employer groups and consumers.
To remain competitive, the most progressive plans are adopting a customer-first mindset that simplifies and elevates the overall healthcare experience while curbing costs for all stakeholders. The plans that are slower to embrace customer-centricity risk losing out to non-traditional competitors directly offering employers concierge services.
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