Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Patient Centered Billing

Paperless Medical Billing Key to Boosting Patient Collections

August 13, 2018 - In the age of smartphones, tablets, and other technologies that put information literally in the palm of our hands, why do doctors still rely on paper to reach their patients for medical billing purposes? That was the question Max Tselevich, CEO of The Doctor, a Medical Services Management Company, asked himself about two and a half years ago. Like many of his peers, his West...

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Consolidated Medical Billing Boosts Collections for a TX Group

by Jacqueline LaPointe

Providing a unified medical billing experience was key to improving patient collections by 24 percent in one year at the largest independent multi-specialty physician group in Abilene, Texas. Abilene Diagnostic Clinic boasts 30 physicians...

28% of Adults Say Docs Discuss Patient Financial Responsibility

by Jacqueline LaPointe

Patients are still trying to figure out and compare healthcare prices, a recent Public Agenda survey showed. Yet only about 28 percent of the over 2,000 adults Americans surveyed said that their provider or their staff have discussed...

Patient Collection Rates Drop as Out-of-Pocket Costs Go Up

by Jacqueline LaPointe

Hospitals collect significantly less from patients with higher out-of-pocket costs, a Crowe Horwath study confirmed. The study revealed that collection rates for patient accounts with balances greater than $5,000 were four times lower than...

Only 20% of Providers Offer Card-On-File Patient Collections

by Jacqueline LaPointe

Even though patient financial responsibility continues to grow, a recent Navicure survey showed that many healthcare organizations are not meeting patient collection needs, such as electronic payments. Th survey of providers and patients...

How a Small Hospital Increased Patient Collections by 300%

by Jacqueline LaPointe

As patient financial responsibility continues to increase in a more consumer-focused healthcare environment, more hospitals are shifting healthcare revenue cycle management strategies to improve patient collections. Iroquois Memorial...

HHS Unveils Simpler Medical Billing Process Challenge Winners

by Jacqueline LaPointe

The Department of Health and Human Services (HHS) recently announced two winners of a medical billing competition that sought a simpler patient payment collections experience. The “A Bill You Can Understand” competition,...

How to Retool Patient Collection Procedures to Boost Revenue

by Kathie Phillips and Jeff Wood

Days in A/R and cost to collect have always been challenging metrics for healthcare organizations to manage; however, today’s payment environment brings additional difficulties. The average annual out-of-pocket costs for employer...

6 Steps for Safeguarding the Healthcare Revenue Stream

by Sean Lundy, CMPE, Hand & Wrist Center of Houston

With the ICD-10 conversion behind us, most billing and coding hiccups caused by the transition are slowly becoming a distant memory. However, rising patient out-of-pocket expenses – expected to reach $420 billion in 2015 – are...

Why Revenue Cycle Management Needs Greater Patient Advocacy

by Jacqueline DiChiara

Does a holistic or more selective approach to revenue cycle management make or break a healthcare organization? Lynn Giddens-Branscum, Revenue Cycle Director at Wise Health System, chatted with to offer her...

St. Luke’s CEO: ‘Patient-Centered Billing’ Is Key

by Elizabeth Snell

Paying the bills is probably not many people’s favorite pastime, and medical bills can be especially confusing. However, executives at Idao-based St. Luke’s Health System felt that they could change that. The healthcare provider...


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