Patient Centered Billing

Patient Collection Rate Falls to Nearly 48%

February 28, 2024 - Healthcare organizations are finding it harder to collect patient financial responsibility, a new analysis from Kodiak Solutions indicates. The analysis of patient financial transactions from over 1,850 hospitals and 250,000 physicians nationwide showed a sharp decline in the patient collection rate, from 54.8 percent in 2021 to just 47.8 percent...


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Medical Billing Quality Lacking According to Leapfrog Measures

by Jacqueline LaPointe

Most hospitals do not have high medical billing quality, including patient access to a qualified billing representative and timely itemized billing statements. A recent study published in JAMA...

Fewer Than 1 in 3 Consumers Pay Medical Bills Immediately

by Jacqueline LaPointe

Healthcare revenue cycle leaders may need to readjust their patient collection strategy to help consumers understand and pay their medical bills, a new survey suggests. The survey of over 1,000...

Key Ways to Boost Collection of Patient Financial Responsibility

by Jacqueline LaPointe

Patient financial responsibility keeps growing, creating challenges for healthcare organizations looking to collect all revenue for services provided to patients. According to the latest “KFF Employer Benefits Survey,” the...

As Patient Financial Responsibility Grows, Technology Key to Collections

by Jacqueline LaPointe

You may not want to think about the new year just yet. But if you don’t have a patient payment solution in place now, you might be sorry come January. Patient financial responsibility has hit all-time highs over the last decade,...

HHS Investigates Medical Credit Cards, Installment Loans

by Jacqueline LaPointe

Several federal departments, including HHS, recently announced an inquiry into medical credit cards and installment loans after research suggests that these patient payment options drive up healthcare...

CFPB Report Identifies Pitfalls of Medical Credit Cards, Loans

by Jacqueline LaPointe

In the age of high deductibles, providers are increasingly turning to financial institutions and fintech companies to offer medical credit cards and installment loans to their patients. However, a new...

Past-Due Medical Debt Impacts Over 1 in 7 Adults

by Jacqueline LaPointe

More than one in seven nonelderly adults live in families with past-due medical debt, according to the Urban Institute in a new report. The report also finds that medical debt particularly impacts...

People Have Less Trouble Paying Medical Bills, But Concerns Remain

by Jacqueline LaPointe

Paying medical bills has gotten a little easier for patients, according to a new report from HHS. The report released by the Centers for Disease Control and Prevention (CDC) found that the percentage...

Connecting Payers, Providers, and Tech for a Better Patient Financial Experience

by Victoria Bailey

The patient financial journey can be lengthy and confusing for consumers following a healthcare encounter, making it a critical area of improvement for providers and their revenue cycle management teams. Streamlining the patient financial...

Why Text-to-Pay is a Key Resource in the Patient Collections Toolbox

by Jacqueline LaPointe

The revenue cycle management department at MainStreet Family Care in Alabama has a mission, and that is to give patients every opportunity to pay their financial responsibility. “We give the patient every opportunity that we can and...

Key Challenges, Strategies for Patient-First Billing

by Jacqueline LaPointe

Patients always come first in healthcare. However, patient-first billing is still a relatively new concept for provider organizations. “Self-pay A/R is really shifting with high-deductible health plans,” explains Adrienne...

Patient Financial Assistance with Hospital Bills Increased in 2021

by Victoria Bailey

Patient financial assistance with hospital bills was sought out at a higher rate in 2021 compared to 2020 partly due to hospital billing practices, according to new data from TransUnion...

Hospitals Offer Suggestions for Surprise Billing Law Implementation

by Jacqueline LaPointe

With new details on implementation of the No Surprises Act slated to come in early July, the Federation of American Hospitals (FAH) has offered several suggestions for combatting surprise billing to...

Report Grades Hospitals on Predatory Patient Billing Practices

by Jacqueline LaPointe

Many of the top hospitals in America use predatory patient billing practices, and new data from Johns Hopkins University (JHU) is ranking these hospitals based on their use of these tactics. The JHU...

Patient Self-Service Drives Revenue Growth at Inspira Health

by Jacqueline LaPointe

Healthcare has a patient financial responsibility problem. The burden of high deductibles, out-of-pocket costs, and other medical expenses has increased exponentially over the last decade, making it...

Providers Overhauling Patient Collections Strategies For COVID-19

by Jacqueline LaPointe

The COVID-19 pandemic has had a significant impact on patient collections strategies, according to a new survey from the Healthcare Financial Management Association (HFMA). In the survey of HFMA...

Baptist Memorial Health Care Enhances Patient Collections with IVR

by Jacqueline LaPointe

Giving patients the option to pay medical bills how they want to has become increasingly key to optimizing patient collections. Patients already owe more out of pocket for their healthcare than ever...