Patient Engagement

COVID-19 Recovery Requires Staffing Stability, Patient Engagement

May 10, 2021 - As healthcare organizations recover from the significant strain of COVID-19, a Medical Group Management Association (MGMA) special report outlines healthcare leader insight on how practices can rebuild to pre-pandemic patient volumes and revenues through staffing stability, patient engagement, and telehealth. The "Quantifying COVID-19: Measuring...


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How Revenue Cycle Technology Got Patients Back to the Office

by Jacqueline LaPointe

After experiencing a significant dip in patient volumes during the COVID-19 pandemic, Family Practice Associates of Lexington PSC is now busier than ever. “Visits probably dropped off 50, maybe...

Partners, Patients Key to Achieving Value-Based Care Results

by Jacqueline LaPointe

For over a decade, the healthcare industry has been shifting provider reimbursement from a fee-for-service system to one based on the value of services provided to patients, and new payment models have...

Medical Practices to Focus on Staff, Patient Retention, MGMA Finds

by Jacqueline LaPointe

Medical practices are putting staff and patient retention efforts on the top of their priority lists, a new report from the Medical Group Management Association (MGMA) showed. MGMA’s “2018...

Prehabilitation Lowers Episode Costs Under Bundled Payment Models

by Jacqueline LaPointe

Dedicating even a couple hours to helping patients understand and prepare for a procedure prior to surgery can save providers millions under bundled payment models, explained healthcare industry expert...

Patient Engagement Critical to Bundled Payment Model Success

by Jacqueline LaPointe

Under bundled payment models, healthcare providers take on the clinical and financial risk payers traditionally managed. But providers at OrthoCarolina found that patients also play a major role in...

52% of Practices Use Various Reminders to Stop Patient No-Shows

by Jacqueline LaPointe

To prevent patient no-shows, a recent Medical Group Management Association (MGMA) poll showed that providers are using a variety of communication methods to protect their healthcare revenue from missed...

Preparing Providers for the Healthcare Consumerism Shift

by Jacqueline LaPointe

With a couple of swipes and clicks, patients are driving the shift to healthcare consumerism in the palm of their hands. But many healthcare organizations are not finding it as easy to align their care...

Providers Skip Healthcare Costs Talk with 68% of Cancer Patients

by Jacqueline LaPointe

As providers face increased patient financial responsibility, healthcare costs discussions with patients are becoming more important for obtaining full payment. But a new study from the Cancer Support...

Only 23% Have Consumer-Centered Healthcare Capabilities

by Jacqueline LaPointe

While approximately two-thirds of healthcare leaders view consumer-centered healthcare as a priority, especially in light of value-based reimbursement, only 23 percent stated that their organization had...

High Patient Experience Scores Boost Hospital Net Margins by 50%

by Catherine Sampson

Hospitals in the US that provided a “superior” patient experience gained net margins that were 50 percent higher, on average, than those that deliver an “average” customer...

Patient-Centric Strategy Key for Value-Based Care Reimbursement

by Vera Gruessner

As is common in today’s healthcare industry, the move toward value-based care reimbursement has put a greater focus on patient satisfaction and engagement. Quality of care is intrinsically tied to...

4 Healthcare Revenue Cycle Outcomes Make Headway at HIMSS16

by Vera Gruessner

With the HIMSS16 conference in Las Vegas, Nevada coming to an end, it is useful to look back and see which avenues are making an impact on the healthcare revenue cycle among providers. Both health IT...

Medicaid Program Advances Patient Engagement, Interoperability

by Vera Gruessner

At the HIMSS16 conference in Las Vegas, the Centers for Medicare & Medicaid Services (CMS) will be presenting a discussion revolving around how health IT applications could incentivize patient...

Why Patient-Centered Accountable Care Organizations Thrive

by Jacqueline DiChiara

The patient-centered accountable care organization (ACO) is the new future of healthcare. According to Mark Wagar, President of Heritage Medical Systems, when patients' voices are...

Shared-Decision Making Advances Value-Based Care Outcomes

by Jacqueline DiChiara

Shared-decision making promotes strong dialogue between healthcare providers and healthcare consumers and builds stronger value-based care outcomes. At its core, shared-decision making gives...

Why Hospital Revenue Cycle Demands More Patient Engagement

by Jacqueline DiChiara

A lack of technological alignment may cause hospital revenue cycle to dip substantially, according to research from Accenture. Stronger patient engagement efforts and revision of digital health...

3 Snags of Expensive Affordable Care Act Deductibles, Copays

by Jacqueline DiChiara

Money woes stemming from expensive Affordable Care Act (ACA) exchange policies may be hindering communication efforts between physicians and patients. Costly deductibles and copays mean patients may be...

How a Cultural Transformation Can Advance Patient Safety

by Jacqueline DiChiara

Everyone makes mistakes. But what happens when an innocent mistake sends someone to the grave? Hundreds of thousands of patients reportedly die annually because of avoidable medical errors....

5 Ways to Measure Patient Experience and Patient Happiness

by Jacqueline DiChiara

How do you best measure happiness? Perhaps with much more than a smile. Advancing the art of patient experience is a delicate task within the healthcare space that is often difficult to fully...