Patient Experience

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3 Trends from the Revenue Cycle Management Virtual Summit

by Jacqueline LaPointe

Patient financial experience, denial prevention, and remote work are major challenges for healthcare organizations, according to healthcare leaders at this year’s Revenue Cycle Management Virtual Summit. The Summit took place on...

Healthcare CFOs Plan to Invest in Patients, Partnerships in 2022

by Victoria Bailey

After nearly two years in a global pandemic, the healthcare industry has faced numerous hurdles. But healthcare chief financial officers (CFOs) have high hopes for the upcoming year and plan to improve...

Provider Collaboration Needed to Drive Patient Experience, ACO Success

by Sarai Rodriguez

In order to ensure accountable care organization (ACO) and patient experience success, providers must collaborate across the continuum of care, suggested a recent study out of the Ohio State...

Patient Financial Engagement Technology Going Beyond Collections

by Jacqueline LaPointe

Patient financial engagement technology is being used for more than just processing payments, and providers are seeing revenue improvements as a result, according to a new KLAS report. Early adopters...

COVID-19 Elevated Consumerism, How University Hospitals Is Responding

by Jacqueline LaPointe

Intuitive navigation and a system-wide effort are key to improving the patient financial experience and patient collections in a consumer-driven, post-pandemic world, according to Kathy LeBrew, chief...

How Providers Can Improve Patient Financial Experience

by Jill McKeon

In the wake of COVID-19, calls for patient financing flexibility, a shift to digital payment methods, and a need for increased bill transparency have providers changing course when it comes to...

Why Patient Access is Key to Revenue Cycle Management Success

by Jacqueline LaPointe

Patient access is generally the first encounter a patient will have with a healthcare organization, making it central to the patient experience. But this aspect of healthcare is also a major first for...

Yale New Haven Health Streamlines Patient Billing Experience

by Jacqueline LaPointe

Millions of patients present at Yale New Haven Health each year because they are sick, want to manage their chronic conditions, or simply have a healthcare-related need. With such a large volume of...

Banner Health Adopts Cerner’s Revenue Cycle Management Product

by Samantha McGrail

Banner Health and Cerner recently expanded their partnership to implement an end-to-end comprehensive suite of revenue cycle management (RCM) solutions and drive population health...