Patient Financial Responsibility

Medical Debt Associated With Worse Population Health, Higher Mortality

March 8, 2024 - Medical debt was associated with worse population health, including poor physical and mental health and higher mortality rates, a study published in JAMA Network Open indicated. Medical debt can force patients to delay or forgo care, hinder medication adherence, and exacerbate existing health disparities. Certain populations are particularly...


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Patient Collection Rate Falls to Nearly 48%

by Jacqueline LaPointe

Healthcare organizations are finding it harder to collect patient financial responsibility, a new analysis from Kodiak Solutions indicates. The analysis of patient financial transactions from over...

Financial Woes, Care Delays More Common Among Adults with Medical Debt

by Victoria Bailey

Adults with medical debt are more likely to delay care and experience additional financial challenges compared to those without debt, according to a KFF analysis. The analysis used data from the 2021...

NYC Partners with Non-Profit to Relieve $2B in Medical Debt for Residents

by Victoria Bailey

New York City will invest $18 million in a program to relieve over $2 billion in medical debt for up to 500,000 New Yorkers. New York City Mayor Eric Adams and New York City Department of Health and...

Medical Billing Quality Lacking According to Leapfrog Measures

by Jacqueline LaPointe

Most hospitals do not have high medical billing quality, including patient access to a qualified billing representative and timely itemized billing statements. A recent study published in JAMA...

Fewer Than 1 in 3 Consumers Pay Medical Bills Immediately

by Jacqueline LaPointe

Healthcare revenue cycle leaders may need to readjust their patient collection strategy to help consumers understand and pay their medical bills, a new survey suggests. The survey of over 1,000...

WA Non-Profit Health System Will Reimburse Patients in Charity Care Agreement

by Victoria Bailey

PeaceHealth, a Washington-based non-profit health system, has agreed to pay $4 million to 4,000 patients after it failed to disclose charity care policies before collecting payments. The agreement...

27% of Adults Face At Least One Healthcare Affordability Challenge

by Jacqueline LaPointe

Healthcare affordability is significantly impacting low- and middle-income families, but healthcare financial strain is becoming a more widespread issue for US families, a new study published in Health...

Consumer Credit Scores Improve After Medical Debt is Wiped from Reports

by Victoria Bailey

After major credit bureaus stopped reporting medical debt collections less than a year old and less than $500, consumers saw improvements in their credit scores, according to data from the Urban...

Generative AI’s Potential Shines on Revenue Cycle Management

by Jacqueline LaPointe

Healthcare has its eyes on generative artificial intelligence (AI). The technology, including the popular ChatGPT tool, has passed medical exams, diagnosed complex cases, and designed new ways to combat COVID-19. However, its most...

Non-Profit Hospitals Up Community Benefits to $130B

by Jacqueline LaPointe

A new analysis released by the American Hospital Association (AHA) shows increasing levels of community benefits provided by non-profit hospitals. Non-profit hospitals delivered nearly $130 billion in...

Key Ways to Boost Collection of Patient Financial Responsibility

by Jacqueline LaPointe

Patient financial responsibility keeps growing, creating challenges for healthcare organizations looking to collect all revenue for services provided to patients. According to the latest “KFF Employer Benefits Survey,” the...

Exploring Front-End Revenue Cycle, How to Optimize Its Performance

by Jacqueline LaPointe

The healthcare revenue cycle is broken down into three parts: the front-end, mid-cycle, and back-end. Much focus goes into mid and back-end functions, such as coding and billing, claims management, and denials management. However, what...

Allina Health Ends Medical Billing Practice Based on Past-Due Debt

by Victoria Bailey

Nonprofit health system Allina Healthcare will end its medical billing practice of denying non-emergency care to patients with medical debt, the New York Times reported. The policy change comes...

Middle-Class Americans Face Highest Rates of Medical Debt Burden

by Victoria Bailey

Middle-class Americans have the most medical debt across all ages, races, and education levels, a new report found. The report from think tank organization Third Way used the Census’s Survey of...

As Patient Financial Responsibility Grows, Technology Key to Collections

by Jacqueline LaPointe

You may not want to think about the new year just yet. But if you don’t have a patient payment solution in place now, you might be sorry come January. Patient financial responsibility has hit all-time highs over the last decade,...

HHS Investigates Medical Credit Cards, Installment Loans

by Jacqueline LaPointe

Several federal departments, including HHS, recently announced an inquiry into medical credit cards and installment loans after research suggests that these patient payment options drive up healthcare...

Medical Debt Unevenly Impacts People of Color, Low-Income Residents in NY

by Victoria Bailey

Medical debt in New York State varied widely by geography in 2022, with debt more common among communities of color and those with low incomes, highlighting disparities. The Urban Institute report...

Median Per Person Healthcare Spending Exceeds $6K

by Jacqueline LaPointe

Healthcare spending is still on the rise, with median costs per person increasing to over $6,000 in 2021, according to a new analysis from the Health Care Cost Institute (HCCI). Median per person...