Healthcare Revenue Cycle Management, ICD-10, Claims Reimbursement, Medicare, Medicaid

Patient Satisfaction

Lean Primary Care Improves Physician Productivity, Costs

April 3, 2017 - A recent American Journal of Managed Care study showed that implementing a Lean primary care model resulted in operational cost reductions, physician productivity improvements, and higher patient satisfaction scores. “Our findings indicate that an ambulatory care system can develop and scale Lean redesigns with largely beneficial consequences,” the study stated....


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Preparing Providers for the Healthcare Consumerism Shift

by Jacqueline LaPointe

With a couple of swipes and clicks, patients are driving the shift to healthcare consumerism in the palm of their hands. But many healthcare organizations are not finding it as easy to align their care delivery and patient collection...

Only 20% of Providers Offer Card-On-File Patient Collections

by Jacqueline LaPointe

Even though patient financial responsibility continues to grow, a recent Navicure survey showed that many healthcare organizations are not meeting patient collection needs, such as electronic payments. Th survey of providers and patients...

5 Ways to Cut Costs through Hospital Revenue Cycle Management

by Catherine Sampson

As healthcare costs continue to rise, hospital revenue cycle management has become an important focal point for providers. Healthcare expenditures in the US are projected to reach $4.4 trillion by 2018, according to an article in The...

High Patient Experience Scores Boost Hospital Net Margins by 50%

by Catherine Sampson

Hospitals in the US that provided a “superior” patient experience gained net margins that were 50 percent higher, on average, than those that deliver an “average” customer experience, researchers from Accenture...

Acquisitions, Scale Key to Pediatric Revenue Cycle Management

by Jennifer Bresnick

Stanford Children’s Health may be best known for delivering expert acute care to pediatric patients and expectant mothers at the flagship Lucile Packard Children’s Hospital, but inpatient services are only a part of how the...

Payment Reform Strengthens Patient-Centered Medical Home

by Vera Gruessner

The health payer industry and the federal government including the Centers for Medicare & Medicaid Services (CMS) have positioned hospitals, clinics, and medical practices to adopt necessary healthcare payment reform. Alongside...

Patient-Centric Strategy Key for Value-Based Care Reimbursement

by Vera Gruessner

As is common in today’s healthcare industry, the move toward value-based care reimbursement has put a greater focus on patient satisfaction and engagement. Quality of care is intrinsically tied to superior health outcomes and patient...

Why Physicians, Patients are Choosing Concierge Medicine

by Vera Gruessner

As the healthcare insurance industry moves toward pay-for-performance and value-based care reimbursement, many physicians and patients are seeking differing ways to work toward improved care and decreased costs. Some patients are finding...

Medicaid Program Advances Patient Engagement, Interoperability

by Vera Gruessner

At the HIMSS16 conference in Las Vegas, the Centers for Medicare & Medicaid Services (CMS) will be presenting a discussion revolving around how health IT applications could incentivize patient engagement. The panel discussion will...

Do Accountable Care Organizations Improve Patient Experience?

by Jacqueline DiChiara

Accountable Care Organizations (ACOs) are designed to generate revenue by keeping patients happy. When ACOs were a tad newer, beneficiaries reportedly confirmed they were indeed satisfied with the level of care received from an ACO. But...

How a Cultural Transformation Can Advance Patient Safety

by Jacqueline DiChiara

Everyone makes mistakes. But what happens when an innocent mistake sends someone to the grave? Hundreds of thousands of patients reportedly die annually because of avoidable medical errors. How many more need to die before the...

5 Ways to Measure Patient Experience and Patient Happiness

by Jacqueline DiChiara

How do you best measure happiness? Perhaps with much more than a smile. Advancing the art of patient experience is a delicate task within the healthcare space that is often difficult to fully understand. Just because a patient fails...

CMS Approves Outpatient Ambulatory Patient Experience Survey

by Jacqueline DiChiara

How can you best measure patient experience? Perhaps with a 37-question survey. The Centers for Medicare & Medicaid Services (CMS) has approved the administration of an Outpatient and Ambulatory Surgery Consumer Assessment of...

Why Value-Based Care Yields Lower Cost, Higher Quality Care

by Jacqueline DiChiara

Value-based care is in the lead compared to its fee-for-service competitor, according to Humana’s new Medicare Advantage population health results. “Members treated under the care of providers in value-based reimbursement...

How the Nursing Work Environment Affects Patient Outcomes

by Jacqueline DiChiara

Nurses play a significant role in advancing favorable patient and nurse outcomes, says a recent report and accompanying press release from Press Ganey. “As a key player on the front lines of health care delivery, nurses play a...

Medicare Advantage Members Report High Plan Satisfaction

by Jacqueline DiChiara

Medicare Advantage members confirm greater levels of plan satisfaction than those enrolled in commercial programs, says a 2015 Medicare Advantage Member Satisfaction Study released by J.D. Power. A well-informed...

3 Strategies to Innovatively Advance Emergency Care Delivery

by Jacqueline DiChiara

The simple concept of value is a missing piece of the emergency department (ED) care spectrum puzzle, according to key findings released within Press Ganey’s white paper survey of over 1 million patients. Through the execution of...

Why Patient Experience Needs Transparency, Not Transactions

by Jacqueline DiChiara

Is the art of delivering high quality healthcare – a field based upon the caring of patients during their most physically, emotionally, and spiritually arduous times – becoming too transactional? Is the simple goal of...

Patient Satisfaction Grows With Accountable Care Organizations

by Ryan Mcaskill

A new study found that beneficiaries are more satisfied with their care following a year with Accountable Care. One of the biggest changes to healthcare in the last few years, has been the growth of Accountable Care Organizations (ACOs)....

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