Patient Financial Responsibility

How COVID-19 Is Impacting the Healthcare Revenue Cycle

by Jacqueline LaPointe

As entire nations encourage their populations to stay inside to avoid COVID-19, healthcare providers are more active than ever in response to the outbreak of the novel coronavirus. This activity is...

1% of People Account for 22% of Total Healthcare Spending

by Jacqueline LaPointe

The majority of total healthcare spending is concentrated in a small percentage of the population, according to a new statistical brief from the Agency for Healthcare Research and Quality...

Top-Earning Non-Profit Hospitals Offer Less Charity Care

by Jacqueline LaPointe

Non-profit hospitals are eligible for tax exemptions in exchange for providing charity care and other community services. But a new study from researchers at Johns Hopkins University showed significant...

Providers Lagging with Value-Based Care, Consumer Strategy

by Jacqueline LaPointe

When it comes to adopting value-based care and developing a consumer strategy, providers are significantly further behind compared to payers, according to the tenth annual Industry Pulse Report from...

Hospital Price Transparency Services Scratch Surface of Spending

by Jacqueline LaPointe

A recent analysis conducted by the Health Care Cost Institute (HCCI) is raising questions about the efficacy of a consumer-centered hospital price transparency requirement slated to take effect next...

Feds Go After Medical Debt Collection for Military Hospitals

by Jacqueline LaPointe

The federal government is pursuing medical debt collection for care received at military hospitals, and its collection tactics can be a lot more aggressive than the typical hospital’s strategy,...

NY Governor Unveils Plans for Hospital Price Transparency Website

by Jacqueline LaPointe

Hospital price transparency is coming to New York, according to an announcement from the state’s governor. Governor Andrew M. Cuomo unveiled on Dec. 27 his plans to create a consumer-friendly...

Providers to Focus on Patient Billing, Policy Heading into 2020

by Jacqueline LaPointe

Patient billing, policy and regulation, healthcare mergers and acquisitions, and workforce diversity will be some of the top priorities for provider organizations in 2020, predicted researchers at...

Patient Acquisition Hinges on Positive Medical Billing Experience

by Jacqueline LaPointe

A recent survey of 1,000 healthcare consumers showed that patients are increasingly valuing the medical billing experience and providers who fail to deliver a positive financial journey may be...

Patient Financial Responsibility a Problem for Heart Disease

by Samantha McGrail

Nearly one in eight individuals nationwide with common heart diseases choose not to take their prescriptions, delayed filling prescriptions, or took a lower dose than prescribed because of patient...

AHA, Others to Sue HHS Over New Hospital Price Transparency Rule

by Samantha McGrail

The AHA announced its decision to sue HHS over the recently finalized hospital price transparency rule, which will require hospitals to disclose their payer-specific negated rates to consumers,...

Is the Hospital Price Transparency Rule Delay A Good Sign?

by Jacqueline LaPointe

In July, CMS proposed in the Medicare Outpatient Prospective Payment System (OPPS) rule for calendar year (CY) 2020 to expand existing hospital price transparency requirements by mandating hospitals to...

Are Hospital Price Transparency Rules a Solution for Consumerism?

by Jacqueline LaPointe

In the face of rising deductibles and other out-of-pocket costs, CMS implemented and proposed several hospital price transparency rules meant to empower consumers to shop around for high-value...

Over 30% of Health Systems Have Manual Patient Access Processes

by Samantha McGrail

Patient access is still a largely manual process for most health systems, but more organizations are looking to automate, according to an Eliciting Insights survey.  The survey of patient access...

1 in 3 Americans Frustrated with Patient Billing, Collections

by Samantha McGrail

 Half of healthcare consumers are frustrated with their provider’s patient billing and collections processes, especially those that are not yet digital, a recent survey of over 1,000...

Revenue Cycle Steering Committee Improves Financial Health

by Jacqueline LaPointe

Leaders consider North Valley Hospital in Whitefish, Montana a community hospital. But for revenue cycle management staff at the non-profit, critical access hospital with 25 beds, that sense of...