Patient Financial Responsibility

Price Transparency to Digital Billing, Unlocking Financial Experience

by Jacqueline LaPointe

Carilion Clinic has had all of its pricing information on its public website since January 1, 2021, the day HHS implemented a new hospital price transparency rule. Compliance with the new...

Yale New Haven Health Streamlines Patient Billing Experience

by Jacqueline LaPointe

Millions of patients present at Yale New Haven Health each year because they are sick, want to manage their chronic conditions, or simply have a healthcare-related need. With such a large volume of...

How a Safety-Net Hospital Maintains a Patient-Centered Revenue Cycle

by Jacqueline LaPointe

In the Hudson Valley is Montefiore St. Luke’s Cornwall Hospital. The non-profit, safety-net hospital serves more than 270,000 patients residing in the area and hospital leaders have made...

Hospital Uncompensated Care Costs Grew to $41.61B in 2019

by Jacqueline LaPointe

Hospital uncompensated care costs increased right before the COVID-19 pandemic hit, according to new data from the American Hospital Association (AHA). AHA data showed that hospitals incurred a new...

3 Key Steps for Hospital Price Transparency Compliance

by Jacqueline LaPointe

CMS now requires US hospitals to post a list of their standard charges, including rates negotiated with private payers, on a publicly available website in both machine-readable and consumer-friendly...

Providers Overhauling Patient Collections Strategies For COVID-19

by Jacqueline LaPointe

The COVID-19 pandemic has had a significant impact on patient collections strategies, according to a new survey from the Healthcare Financial Management Association (HFMA). In the survey of HFMA...

Baptist Memorial Health Care Enhances Patient Collections with IVR

by Jacqueline LaPointe

Giving patients the option to pay medical bills how they want to has become increasingly key to optimizing patient collections. Patients already owe more out of pocket for their healthcare than ever...

Top Ways to Improve Collection of Patient Financial Responsibility

by Jacqueline LaPointe

As the cost of healthcare continues to rise and patients increasingly owe more for their care, providers are finding that collecting patient financial responsibility is becoming one of their biggest...

Hospitals Can Sell Patient Bad Debt to Charitable Orgs, OIG Says

by Jacqueline LaPointe

Charitable organizations like RIP Medical Debt can purchase patient bad debt directly from hospitals and other providers, according to a recent advisory opinion from HHS’ Office of the Inspector...

Healthcare Revenue Cycle Recovery After the COVID-19 Pandemic

by Jacqueline LaPointe

Halfway through 2020, hospitals have been doing the unimaginable. Patients have been asked to avoid healthcare facilities when possible, while more visits have been done via smartphones and laptops than in exam rooms. Meanwhile, some...

Estimate Shows Uninsured Population Rising by 2.9M By End of 2020

by Jacqueline LaPointe

Approximately 31.5 million individuals will be uninsured by the end of the year, largely stemming from job losses related to the COVID-19 pandemic, according to new estimates from the Urban...

Adapting Patient-Friendly Medical Billing to a COVID-19 World

by Jacqueline LaPointe

Patient financial responsibility has been impacting the hospital revenue cycle far before the world knew what COVID-19 was. But the unprecedented public health crisis has shed new light on...

Patient Collections Takes Over a Month for Most Providers

by Jacqueline LaPointe

Patient collections takes more than a month for 74 percent of healthcare providers, according to the 10th edition of the Trends in Healthcare Payments Annual Report. The report released Tuesday by...