70% of Adults Worry About Healthcare Affordability
A survey conducted by the Robert Wood Johnson Foundation found that 74 percent of surveyed adults worry about their healthcare cost and 70 percent worry about the healthcare affordability. The...Out-of-Pocket Costs Less When Hospitals Don’t Bill Insurance
A study shows that patients with high deductible plans can save money on out-of-pocket costs by not going through their insurance and paying a reduced cash price. Hospitals must now publish their...Few Physicians Accurately Estimate Patient Out-of-Pocket Costs
A study published in JAMA Network Open finds that very few physicians can accurately estimate patient out-of-pocket costs for medication filling. The study surveyed 371 primary care physicians to...Patient Financial Assistance with Hospital Bills Increased in 2021
Patient financial assistance with hospital bills was sought out at a higher rate in 2021 compared to 2020 partly due to hospital billing practices, according to new data from TransUnion...Patient Financial Engagement Technology Going Beyond Collections
Patient financial engagement technology is being used for more than just processing payments, and providers are seeing revenue improvements as a result, according to a new KLAS report. Early adopters...Sponsored by Cerner
Open Revenue Cycle Reveals Opportunities for Patients, Providers
At this point, it’s likely not a surprising statement to say that implementing innovative technology is a key element of growth. But the impact that innovative technology can have should not be...Patient Medical Debt Lawsuits Decline After Hospitals Called Out
Media exposure, public awareness, and patient advocacy led to fewer patient medical debt lawsuits in Virginia, a recent study published in JAMA suggests. The study follows a popular 2019 analysis...Sponsored by Cerner
How the Digital Front Door, Practice Enhances Patient Experience
Healthcare has been moving to a more digital, streamlined patient experience from registration through clinical care and final bill payment. The transition from manual, retroactive processes to digital...RCM Vendors Scooping Up Patient Payment Companies
Revenue cycle management (RCM) vendor Waystar recently announced that it plans to acquire Patientco, in the latest deal between an RCM vendor and a patient payment company. Waystar, which offers...Report Grades Hospitals on Predatory Patient Billing Practices
Many of the top hospitals in America use predatory patient billing practices, and new data from Johns Hopkins University (JHU) is ranking these hospitals based on their use of these tactics. The JHU...COVID-19 Elevated Consumerism, How University Hospitals Is Responding
Intuitive navigation and a system-wide effort are key to improving the patient financial experience and patient collections in a consumer-driven, post-pandemic world, according to Kathy LeBrew, chief...How Providers Can Improve Patient Financial Experience
In the wake of COVID-19, calls for patient financing flexibility, a shift to digital payment methods, and a need for increased bill transparency have providers changing course when it comes to...Sponsored by Ontario Systems
How AI is Driving Patient Financial Experience Excellence
Healthcare is ripe for innovation and disruption through the use of artificial intelligence (AI) and machine learning, and revenue cycle management might be one of the strongest use cases for this type...Automating Patient Financial Clearance Cuts Denials, Boosts Payments
Patient financial clearance is meant to provide a seamless patient experience while ensuring a smooth revenue cycle for providers. But more often than not, the process can be drawn out, burdensome, and...Patient Self-Service Drives Revenue Growth at Inspira Health
Healthcare has a patient financial responsibility problem. The burden of high deductibles, out-of-pocket costs, and other medical expenses has increased exponentially over the last decade, making it...Why Patient Access is Key to Revenue Cycle Management Success
Patient access is generally the first encounter a patient will have with a healthcare organization, making it central to the patient experience. But this aspect of healthcare is also a major first for...UVA Health Drops Lawsuits Over Patient Financial Responsibility
The University of Virginia Health System (UVA Health) will drop all lawsuits against lower-income individuals after years of suing patients for outstanding patient financial responsibility. In a...OIG: Do Not Charge, Balance Bill Patients for COVID-19 Vaccines
Healthcare providers should not charge or balance bill patients for getting the COVID-19 vaccine, the Office of Inspector General (OIG) at HHS recently warned. In an April 15th message, the federal...Physicians Collect More From Surprise Medical Bills in ED
Physicians in a hospital’s emergency department (ED) collected significantly more of the charged amount for likely surprise medical bills compared to other patient cases, a new study in Health...Sponsored by Ontario Systems
